Job Purpose\:

The Field Service Project Management Team Leader leads Field Services Project Managers. 

 

Key Responsibilities\:

Manage executions of Field Services customer projects which are executed within Field Services organization.Following applicable company policies and processes (main one being SDB\: Services Business Project Process or CPPlight)Lead the project team functionally (Design, Planning, Purchasing, Contract, On-site) to ensure full customer satisfaction,safety compliance and financial performance.Ensure the execution of Field Services projects according to specific rules\:Simple projects (small to medium size, within a single business line, with rather low organizational and technical complexity, low level of risk, and simple contractual context...) are executed by Field Services organization and led by the Field Services Project Manager.Complex projects (large size, with higher organizational and technical complexity, medium to high level of risk, complex contractual context, or involving multiple Bus) are executed by the BU Application center or Regional Solution Centre.

 

Key areas include\:

Service Management

Manage Field Service Business to meet user/business expectations and according to agreed requirements for business growth

Key methodologies include\:

People managementScope ManagementTime ManagementCost ManagementQuality ManagementCommunications ManagementRisk ManagementProcurement ManagementContracts/ Subcontracts ManagementSafety ManagementAssist with Training requirements where applicableDigitization Knowledge

Key Capabilities\:

Apply the Quality Management SystemImplement CPP MethodologiesContribute to ongoing process improvementMaintain general management skills and knowledge in line with corporate direction and best practice.Communication and reportingDevelop communication plans for associated business requirements, including all communication within requirements and with key BU stakeholders.Manage execution of service business and maintain high levels of skill set and maintain / improve knowledge requirements to sustain present and future business growth.Communicate all proposed improvements and ensure implications of approved improvements to enhance business growth.Conduct all communication in a professional manner to all BU stakeholders.

Relationship Management\:

Maintain strong customer relations.Assist sales personnel and relative BU stakeholders for business growth and enhancements.Manage customer expectations and ensure high focus on customer satisfaction.Contribute to the development of case studies where required.

General/Administrative duties\:

Perform and manage teams administrative duties related to the role including maintaining high efficiency levels.People managementMaintain / implement staff performance and development processes.Plan and direct the activity of staff - maintain motivated team.Provide advice and mentoring in areas of expertise.Conduct performance reviews of team members.

 

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