At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

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Services Operations Data Strategy Lead 

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 Why We Have This Role

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Are you passionate about tackling complex challenges and empowering teams through data-driven insights? We are looking for an analytical and proactive leader to develop innovative data strategies that enhance operational efficiency within our Services sector, while coaching and mentoring a talented team. 

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How You’ll Find Success

\n\nPeople Management: Lead and mentor junior team members, providing guidance and support to help them grow professionally. Foster an inclusive team environment that encourages collaboration and innovation.\nStakeholder Engagement: The ability to foster strong, trust-based relationships with key stakeholders, including presenting insights and influencing business strategy at the Director level.\nCross-Functional Collaboration: The role requires collaboration with various teams such as finance, operations, services, and engineering. Strong interpersonal and teamwork skills are essential for identifying and solving multifaceted problems.\nData Proficiency: Expertise in data visualization tools, SQL, R or Python, and advanced Excel functions are crucial. This includes the ability to strategize the architecture of data backends and manage reporting solutions.\nAnalytical Skills: Strong analytical capabilities to investigate underlying issues, propose data-driven solutions, and develop innovative data strategies that enhance operational efficiency.\nProject Management: Experience in managing large, complex projects suggests a competency in project management, including the ability to handle multiple priorities and timelines effectively.\n\n

How You’ll Grow

\n\nGain an in-depth understanding of the Services businesses to effectively design data strategies that align with operational goals.\nCollaborate cross-functionally with teams in finance, operations, services, and engineering to identify and solve multifaceted problems.\nDeliver actionable data solutions that support daily operations and play a pivotal role in achieving strategic objectives.\nFoster strong, trust-based relationships with key stakeholders to fully understand their business objectives.\n\n

Things You’ll Do 

\n\nCollaborate with business leaders to strategically establish performance incentives, aligning metrics and setting appropriate targets to drive organizational success.\nDevelop standardized reporting suites that enhance business performance, enabling organizations to independently access and analyze their most critical data.\nDeliver actionable insights to business leaders, helping them address significant operational challenges and implement positive changes.\nImprove the processes within your team for effectively gathering and prioritizing data needs from stakeholders.\nLead junior team members contributing to your projects, fostering their professional growth.\n\n

What We’re Looking For On Your Resume

\n\n2+ years of experience leading and developing teams of analysts in a fast-paced environment. \n4+ years relevant industry experience in sales or services operations, planning processes, and/or associated CRM systems (i.e. salesforce.com or SAP C4C)\nBachelor’s degree in Mathematics, Statistics, Data Science, or a related field; MBA preferred.\nProficiency in data visualization tools (e.g., Qualtrics, Tableau, DOMO) and data visualization principles.\nProficient in SQL and R or Python, as well as advanced Excel functions\nStrong analytical skills with the ability to investigate underlying issues and independently propose solutions.\nA customer-focused mindset, prioritizing the needs and goals of internal teams.\nExperience presenting insights and strategies to Director-level stakeholders.\nProven ability to engage with Director-level stakeholders to align on and influence business strategy.\nCommitment to creating and scaling efficient processes across teams.\nExperience managing large, complex projects with significant impact on the organization.\nProven ability to manage multiple priorities and timelines effectively.\nAbility to influence company-wide data governance strategies and lead the development of best practices for scalable reporting solutions.\nExpertise in strategizing the architecture of data backends and report development while effectively resourcing the team based on their strengths.\nStrong coding skills; proficiency in SQL and R or Python, along with advanced Excel capabilities.\nCapable of reviewing and providing constructive feedback on SQL queries. \n\n

What You Should Know About This Team 

\n\nThe Data Team within the Services Operations org is composed of passionate data professionals dedicated to leveraging analytics for financial success. The team values collaboration, continuous learning, and pushing the boundaries of data analytics to achieve business objectives.\n\n

Our Team’s Favorite Perks and Benefits 

\n\nIn-office perks like catered lunch, snack bars, and the ability to bring your dog to work\nRelocation bonus for out of state applicants\n30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)\nQualtrics Experience Program - $1500 annually for an experience of your choosing (eligible after one year)\nWellness Reimbursement program. All eligible employees will receive a quarterly amount for eligible lifestyle expenses on the 1st of each new quarter.\n\n

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

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Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range$161,500—$294,000 USD