ServiceNow Troubleshooting SCCM Consultant (Jobs in Cumberland County, PA) Requirement id 151543 Job title Consultant Job location in Cumberland County, PA Skills required ServiceNow, Troubleshooting, Technical Staff, SCCM Open Date 30-Jan-2025 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Email Recruiter:coolsoft Job Description Consultant: ServiceNow, Troubleshooting, Technical Staff, SCCM Start date : 09/16/2024 End Date : 06/30/2025 Submission deadline : 02/04/2025 Client Info : DOC Note: * System Administrator SA1 A4 SC1 Description : ***This requisition requires an in-person interview at the work site (DOC Central Office, 1920 Technology Parkway, Mechanicsburg, PA 17050).*** ***Start date for this position is as soon as possible pending a compliant PATCH and passing the DOC-related background check.*** ***This requisitions current PO is funded through 6/30/25, but will be extended. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/25-6/30/26. *** ***Do not resubmit candidates from previously released req # 737705.*** Work Location: Public Safety Delivery Center - Dept of Corrections 1920 Technology Parkway, Mechanicsburg, PA 17050 Remote work is an option but is not a guarantee. After 6 months of on-the-job training, the manager will make the final decision of whether to allow this, based on job performance and understanding of the role. Description of Duties • Able to coordinate, communicate, document, track progress and status on initiatives. • Familiarization with project management concepts • Responds to managements special requests for asset information. • Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus. • Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements. • Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules. • Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes. • Provides technical guidance on IT assets for procurement documents and agency requisitions preparation. • Responds to Service Desk tickets requiring Level 2 asset management attention. • Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module. • Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field. • Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues. • Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports. • Create documentation for technical staff and end user. • Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware. • Familiar with video conferencing platforms, conference room VC setups, troubleshooting. • Familiar VMware Virtual Desktop Infrastructure • Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices. Call502-379-4456 Ext 100for more details. Please provide Requirement id: 151543 while calling.