Job summary
Location: PAN India / Hybrid
Job Description: Lead a team of 10 or more ServiceNow team members Establish and adhere to PMO best practices on managing team workloads, which includes incidents and requests, internal activities and projects, and customer facing projects. Have a deep understanding of the ServiceNow platform and how it can be leveraged for the client. Assist in defining the service management strategy for the enterprise. Proactively identifies process, technical or training improvements, and suggests solutions that can be implemented. Proactively provides input to the overall ITSM Service Team efforts. Prioritizes, improvises, and adapts technologies to address changing business needs and issuesEnhance the technical capabilities of the ServiceNow team through training, workshops, and events.Proactively identify and address project issues and barriers, and provide timely communication with key stakeholdersContribute strategies for enhancing existing systems while considering the business needs, team dynamics, and the strategic initiativesEvaluate ServiceNow products, features, and enhancements; involving stakeholders and the ITSM process team. Coordinate with Team Leads to develop strategic plans to ensure that stakeholders’ needs are aligned with business needs Service Now Client side and Service Side Scripting & Script include Data importing using Import Sets (Data Source/Import Sets/Transform Maps)ServiceNow Web Services, 3rd party Integrations with Service Now ServiceNow Certified System Administration and Other Mainline Certifications
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.