Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

Job Description Summary

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Firmwide Corporate Services

Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.

How will you value-add?

Working with Business Analysts to understand user requirement and provide mapping to ServiceNow workflow processes.

Provide technical inputs during solutioning workshops and meetings with business analysts and users

Responsible for the solution designing and development

Create custom applications including creating service catalogues and configurations of workflows per user requirements

Conduct SIT and documentation on test results

Develop UAT test plans for user acceptance testing and sign-off

Rectify defects identified during UAT or post go live

Provide technical inputs in the ServiceNow Solution Architecture design to support scalability and interoperability of common components

Provide technical documentation from solution design to deployment for hand over to postproduction operations support

Need to be part of operational support for ServiceNow platform in the firm

About you

Diploma / Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field or foreign equivalent from a recognized university.

At least 4 years IT application experience and 3+ years of development experience with ServiceNow

Strong technical knowledge of ServiceNow core platform, scripting, data load, JDBC connections.

Strong knowledge in ITSM, ITOM

Experience in customizing ServiceNow Mobile app and portal

Experience with integrating applications with ServiceNow

Be able to work independently and ensure strict timelines are met without continuous technical supervision

Understanding user authentication and authorization between multiple applications and environments

CSA certified is added value

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date