**Engineering** **ServiceNow Customer Service Management Engineer** , Posted: 1/22/2025 Job Description Job ID#: 209651 Job Category: Engineering Position Type: Associate - W2 Duration: 52 Shift: 1 **PDS Defense, Inc. is seeking a Remote ServiceNow Customer Service Management Engineer.** **Pay Rate: $102.14 - $107.14/hr** **Job Description:** We are seeking an experienced and skilled ServiceNow Customer Service Manager Technical Lead to join our team. The successful candidate will be responsible to work with our team on the implementation of ServiceNow's Customer Service Management (CSM) module, ensuring seamless integration with existing systems and processes. The ideal candidate will have a strong background in IT service management, excellent project management skills, and experience with ServiceNow platform. **Key Responsibilities:** -Technical implementation of ServiceNow CSM module, ensuring alignment with business requirements and industry best practices -Collaborate with stakeholders to gather requirements, design, and configure the CSM module -Coordinate with cross-functional teams, including IT, customer service, and operations -Configure and customize ServiceNow CSM workflows, forms, and UI components -Conduct unit testing, integration testing, and user acceptance testing (UAT) -Troubleshoot and resolve issues during implementation and post-go-live -Develop and maintain documentation, including technical guides and user manuals **Desired Skills:** -5+ years of experience with ServiceNow platform, including implementation, configuration, and administration -Experience implementing ServiceNow CSM module, including workflows, forms, and UI components -Excellent project management skills, with experience leading projects from initiation to delivery -Strong analytical and problem-solving skills -Excellent communication and interpersonal skills, with ability to work with cross-functional teams -Knowledge of ServiceNow platform architecture, including data models and integration options -Experience with scripting languages, such as JavaScript and Jelly -Strong understanding of data security and access controls -Experience with agile methodologies Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Job Requirements Minimum Security Clearance: No Clearance **VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled** To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.tadpgs.com/candidate-privacy/** or **https://pdsdefense.com/candidate-privacy/** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled