ServiceNow Business Analyst – IT Business Management

Enable key financial stakeholders with ServiceNow tool and process automation solution implementations via using the IT Business Management suit, financial-, project portfolio management and agile capabilities of ServiceNow.

Key responsibilities:

Perform business analyst activities such as requirement solicitation, solution option assessments, process design, end-user documentation and training to support the implementation of internal and external facing IT Business Management capabilities. Work closely with Business Management Product owners and Business Portfolio Representatives to plan, build and accelerate their Product Roadmap through their Annual and Quarterly Business Review (ABR &QBR) cycles. Act as a bridge between the Business Stakeholders and the multilocation and a multivendor based ServiceNow Operations and Build teams Work with Agile teams in a scrum-based environment Define business requirements and ensuring those requirements are written unambiguously, clearly and concisely such that they are implementable, understandable, testable and traceable by the developer team. Drive and participate in new financial and project management application initiation workshops contribute to application blueprint definition Work closely and interactively with the business stakeholders as a primary point of contact for identifying, assessing and documenting requirements for new business opportunities. Established implementation standards, guidelines and tooling solutions, evaluate project complexity, assumptions, constraints, risks and dependencies. Identify continuous improvement opportunities and drive their implementations.

Job requirements:

Essential skills:

Strong experience in ServiceNow Extensive experience on ITIL Process consulting and/or implementation Exposure to ServiceNow ITBM modules Experience working in an agile manner and environment including experiance with using agile project management softwares (E.g. Jira, Azure Devops) Strong people management skills with experience of multicultural development and operation teams Experience with software development and delivering capabilities in a global environment Ability to capture and design requirements and processes that focus on the user experience (MS Visio knowledge is an advantage) Experience in documentation QA and Requirements gathering, Requirements validation and functional Design documentation on an agile team Experience in conducting and document due-diligence for customer tools, process and projects Creative self-starter, ability to apply knowledge and skills to new business opportunities. Passion for leading and delivering business value to customer

Nice to have skills:

Financial domain Design Thinking

Qualifications: BA degree or equivalent experience

What We Offer:

A chance to be part of a rapidly expanding organization Easy to access location and modern office building Home-office possibility, flexible working hours (depending on the project) Family friendly company Competitive salary and cafeteria benefits Sport allowance Medicover health package Reimbursable language courses Team events, Company events Annual bonus for top performers and annual salary review

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.