Service Training Supervisor

We currently seek a Service Training Supervisor for our client on a direct hire basis in Glendale, AZ. The ideal candidate will lead the creation, implementation, and management of training programs for Battery Energy Storage Systems (BESS) under long-term service agreements. This role ensures that maintenance and technical staff are well-trained to operate, troubleshoot, and maintain energy storage systems safely and effectively. The Service Training Supervisor will collaborate with engineering, operations, safety teams, and external partners to deliver training that meets industry standards and company goals. The North American training program will set the standard and serve as the foundation for training programs in other regions, with the North American training center becoming the global hub for developing and transferring these programs.

Job Requirements:
Training Program Development: Design and develop a comprehensive training curriculum, tasked based certification program for the integrated systems and subsystems for not only the field teams but also for 3rd party service providers. Develop Train the Trainer program for BESS maintenance and operations, including safety protocols, equipment handling, system diagnostics, and emergency procedures. Create training materials, manuals, and assessment tools tailored to meet LTSA requirements and industry standards. Create e-Learning modules and library for the varies training programs Training Delivery and Coordination: Conduct and coordinate in-house and on-site training sessions, utilizing a combination of hands-on, virtual, and classroom-style approaches. Oversee the scheduling of training sessions to ensure coverage across all operational regions and compliance with LTSA timelines. Technical Competency Evaluation: Evaluate trainees' competency through written, practical, and situational assessments. Monitor and track progress, providing feedback and additional training as needed to meet proficiency standards. Continuous Improvement: Collaborate with engineering and maintenance teams to update training materials as systems are upgraded or new technologies are implemented. Incorporate feedback programs, designed to capture input from trainees and supervisors to improve training methods and content. Utilize operational data to demonstrate the effectiveness of the training program and measure the efficiencies of the technicians working within each system and subsystem. Compliance and Safety: Ensure all training materials and sessions comply with local, national, and company safety regulations. Implement safety training specific to high-voltage systems, battery chemistry, fire suppression systems, and incident response protocol. Equipment Lock-out Tag out specific training as per company standards and protocols Documentation and Reporting: Maintain accurate records of training attendance, performance, and certifications. Provide regular reports to management on training outcomes, skill gaps, and compliance with LTSA requirements.
Qualifications: Bachelor’s degree in electrical engineering, Renewable Energy, or related field. Equivalent experience may be considered. Minimum 5 years of experience in the battery energy storage or renewable energy sector. Proven experience in training program design and delivery, particularly in a technical field. Strong knowledge of BESS technology, LTSA requirements, and industry safety standards. Excellent communication and presentation skills, with the ability to engage diverse audiences. Certification in training methodologies or adult education (e.g., Train the Trainer) is an advantage. Proficiency with Microsoft Office Suite and learning management systems (LMS) preferred. Technical expertise in battery storage systems and related safety protocols. Ability to translate complex technical information into accessible training material. Strong organizational and project management skills. Excellent interpersonal skills with a focus on mentorship and development. Adaptability to work in a fast-paced, evolving environment with a commitment to continuous learning.

To be Considered Candidates: Must be authorized to work in the USA without sponsorship***
           

Employment Type: Direct Hire

Location of Position: Glendale, AZ

Location Type: On-site
 
*Must have legal right to work in the United States. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here