Service Technician Renewal by Andersen - Macon, GA Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. We are currently looking to hire a Service Technician in Macon, GA, and you would ensure that our customers are happy every day! Your goal is to respond to on-site window and door service requests, where you will assess, repair, and replace parts and components to ensure proper functioning. Assess, repair, and replace parts and components to ensure proper functioning. Work directly with customers, co-workers, and contractors to ensure excellent customer service. Responsibilities: - Provide service performance and address warranty issues with windows and doors - Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs - Ensure customer satisfaction while addressing problems - Replace defective parts and help customers when windows aren't working properly - Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc. Qualifications: - 5 years of home improvement experience - Ability to climb a ladder unassisted - Ability to lift up to 100lbs unassisted - Custom window and door installation knowledge - Thorough experience with using a metal brake and caulking - Familiarity with and able to do some minor trim work around windows and patio doors both inside and out - Customer service experience with job troubleshooting as a key component - Good computer skills - A valid driver's license - Excellent communication skills with the ability to build quick rapport - Ability to drive for extensive period of time (2-4 hours of drive time) Compensation & Benefits: - Competitive pay of $23-$25 hourly - Company vehicle and tools provided (Personal vehicle will need to be used for max 90 days. Competitive Vehicle allowance and gas card will be provided) - Company provided iPad - $75 cell phone reimbursement - 401k with company match percentage - Medical, vision, dental, and supplemental life insurance - PTO - vacation, sick, and holiday pay - Employee perks discount program · Student Loan Repayment Program and Student Tuition Reimbursement If this sounds like an exciting challenge to you, apply now! We are always looking for motivated talent to join our team. To apply, please email your resume to rarthur@windowsbyrba.com DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. #LI-RA1 SMS terms: Atlanta Custom Windows, LLC, also known as RbA of Georgia, offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel and HELP for help. By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.