Date: Jan 16, 2025 Location: Guaynabo, PR Company: Popular Workplace Type: On-site Service Representative Job Type Full Time Opportunity On site - Guaynabo, PR Work Schedule Monday to Friday from 9:00 a.m. to 6:00 p.m. Flexibility to work weekends, extended hours, and holidays are required if necessary. General Description Provide customers with an extraordinary service by answering calls through a telephone box and walk-in customers. Listen to the customers and identify problems, offer alternatives and solve the needs of the customer. Provide general orientation about insurance products, policies, payments, collections, among others. Essential Duties and Responsibilities + Provides day- to- day support to the Sale Center with the creation of customers file and policy require documentation. + Handle electronic customers’ requests. + Offer information about initiatives of insurance policies, provides proactive customer outreach and handle customer complaints. + Handle customers service request related to policies issued, payment processing, copy of policy to customer, mortgagee, and any other creditor, certificate of insurance and compulsory insurance vouchers and or premium returns. + Proactively listen to the customer and identify insurance needs of potential and existing customers. + Offer orientation about property valuation for insurance purposes to ascertain that policy limits are according to current replacement cost. + Receive and document insurance claims. + Contact pre-determined clients as a strategy to retain customers portfolio and improve premium collection. + Outbound calls to customers regarding payments and/or policies issues. + Process finance contract as per customer’s request. + Manage Institutional account compulsory insurance voucher process. Supervisory Responsibilities: This job has no supervisory responsibilities. Education 24 approved credits or equivalent combination of education and experience Other Qualifications + Excellent customer service approach and focus. + Positive attitude and disposition to listen, understand, attention to detail, identify problems, offer alternatives and solve the needs of our customers. + Proficiency in English and Spanish, both oral and written. + Ability to identify sales opportunities with the purpose of offering various popular products and services. + Excellent interpersonal relationships, and communication with colleagues and customers. + Ability to work as a team and collaborate with others to achieve common goals. + Ability to handle difficult situations with clients. + Initiative and judgment to seek solutions and make decisions within the delegated responsibility. + Excellent organizational skills to prioritize and work under pressure. + Ability to manage various systems (includes, but is not limited to Outlook, Microsoft Office, among others). + This position requires working sitting and using telephone equipment. Values Passion for People Succeed Together Own Every Moment Build the Future Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? 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