What success looks like in this role:
Are you passionate about delivering high-quality IT services and driving continuous improvement? Join Unisys as a Service Practitioner, where you'll play a key role in ensuring service excellence for our clients through ITIL-based processes and strong service coordination.
About the Role
As a Service Practitioner, you'll be responsible for overseeing and managing IT service delivery activities, focusing on incident, problems, request, and change management. You'll coordinate efforts between internal teams, clients, and partners to ensure service levels are met and continuously improved.
What You'll Do
Drive daily service management activities, including:
Monitoring and validating change management processes
Leading post-implementation reviews
Analyzing root cause data and identifying trends
Reviewing and optimizing service request and standard change catalogs
Lead key process meetings (e.g., Daily Operations, Change Advisory Board, Problem Review Board) with clients and strategic partners
Ensure high-quality communication and professional presentation standards across all interactions
Contribute to and report on continuous service improvement initiatives
Proactively identify opportunities for process enhancements and recommend project-based solutions
Collaborate with internal teams, clients, and third-party vendors to manage Enterprise Service Management (ESM) processes
Take corrective action to resolve any service level or compliance issues, ensuring alignment with client expectations
You will be successful in this role if you have:
Bachelor’s degree (BA/BS) and 4–6 years of relevant experience, or an equivalent combination of education and work experience
Strong understanding of ITIL practices
Experience in coordinating and managing IT service processes
Excellent communication and stakeholder engagement skills
Analytical mindset with a passion for continuous improvement
What do we offer?
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost, a great team, also a lot of learning and training opportunities
#LI-KB2
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.