**DESCRIPTION** We are looking for a talented Service Parts Associate - Level II to join our team specializing in Service for our Service Operations Department in Lagos, Nigeria. In this role, you will make an impact in the following ways: + Customer Assistance: Help customers, technicians, and parts personnel secure needed parts and supplies, ensuring smooth operations. + Compliance: Adhere to Health, Safety, and Environmental standards, policies, and procedures, promoting a safe work environment. + Customer Service: Perform customer parts counter duties, including receiving calls, assisting walk-in customers, and handling transactions, enhancing customer satisfaction. + Issue Resolution: Address customer needs and issues promptly, escalating to senior personnel when necessary, maintaining strong customer relationships. + Workspace Maintenance: Keep the customer parts area and warehouse neat and clean, ensuring a professional appearance. + Support: Assist other parts personnel in sourcing and locating complex parts requests, using various systems and resources efficiently. + Upselling: Identify opportunities to upsell supporting products and services to customers, contributing to business growth. + Inventory Management: Manage stock levels, shipping, receiving, and other warehouse activities, ensuring efficient inventory management. **RESPONSIBILITIES** To be successful in this role you will need the following: + Process Optimization: Understand and implement the most effective and efficient processes to complete tasks, with a continuous improvement mindset. + Inventory Control: Effectively manage physical inventory using inventory control methodologies to meet customer expectations and maintain accurate stock levels. + Customer Support: Provide proactive customer support throughout the order life cycle to ensure customer satisfaction and a positive overall experience. + Order Life Cycle Systems Knowledge: Demonstrate proficiency in using system screens to process customer orders, make modifications, and respond to queries accurately and promptly. **QUALIFICATIONS** Education/ Experience: + High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. + Proficiency in Microsoft applications, generating reports, and advanced level computer skills. + Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience. + A Minimum of National diploma in related fields **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Office **ReqID** 2411033 **Relocation Package** No