Vixxo is seeking a full-time Service Operations Manager to be based in Dallas, TX

THE ROLE:

Directs and manages a team of Inventory and Control Logistic Specialists who work independently to provide outstanding customer service through timely delivery service, accurate inventory audits, and professional interactions throughout an assigned territory. Oversee scheduling and training of specialists. Ensure all activity of assigned service territory is productive, provides excellent service to the customer, and manages overall profitability.

WHO WILL LOVE THIS JOB:

A people person, you are a customer-focused individual who can understand others. A team steward, you are motivated to do your best work and strive to elevate the entire team. A talent steward, you drive and optimize team performance, engagement, and productivity by empowering and developing each individual within your team. A driver, you execute with purpose and passion and are not afraid to roll up your sleeves to close big deals. A collaborator, you love to partner with others in your work and prefer to drive the group to a decision.

TOP RESPONSIBILITIES:

Manage activities between Vixxo, the customer, and inventory specialists Drive Productivity and manage multiple territory budgets Provide initial support assistance to a team of specialists Field monitoring of employees: interactions with customers, truck/van organization, work habits on-site Manage escalated issues/calls Arrange support and resources for technicians Approval of timecards, plan and manage coverage, including nights, weekends, and holidays Monitor and manage specialist's performance and quarterly review process Hire and coordinate training of new specialists

 QUALIFICATIONS:

5 year’s experience managing up to geographically distributed field technicians/specialists Demonstrated experience in providing exceptional customer support in a fast-paced environment Ability to create a strong sense of cooperation and teamwork throughout the organization, effectively establish priorities, and develop objectives, goals, and action plans to meet or exceed customer expectations. Proven ability to lead, coach, delegate, and inspire in a positive and effective manner Excellent written and verbal communication skills. Proficient in Microsoft Applications including Excel, Outlook, and Word- experience with databases is a plus A high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success Able to travel up to 25% overnight annually and be on-call Bachelor’s Degree or equivalent experience, preferably in business Strong problem-solving skills and ability to read and interpret reports Ability to multi-task

WHY VIXXO:

Vixxo wants your ambition, experience, talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant, and convenience market brands.

Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally hard at growing our corporate culture, including Vixxo’s commitment to diversity and the fact that great minds think differently.