Category: Kalmar Facility: Service Location: Dubai, AE Service Operation Manager (Dubai, UAE) At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count. We're making every move count Are you ready to lead and elevate service operations to new heights? We are seeking a dynamicService Operation Managerto take charge of planning, prioritizing, and managing our technical and operational service activities. This pivotal role focuses on driving safety, profitability, operational excellence, and team competence - ensuring best-in-class service delivery. As a key leader, you will spearhead the growth of our service business across the Middle East and East Africa. You’ll lead a team of skilled service engineers and technicians, guiding them in expanding our operations and delivering exceptional service to our customers. If you’re a strategic thinker with strong leadership skills and a passion for operational excellence, we want to hear from you. This position is based in Dubai, United Arab Emirates (UAE). Main tasks and responsibilities Operational excellence & customer centricity: + Lead and maintain relationships with customers and dealers that lead to constructive and profitable business partnerships through best in class operational performance + Regularly meet with internal and external customers to ensure customer satisfaction is attained and effective working relationships are developed and maintained + Translate broader business strategy and objectives into actionable plans that support both customer needs and team development, with a forward-looking approach. Technical Excellence & Optimization: + Develop, evaluate, and review technical service procedures and standards; monitor cost and effectiveness of activities to optimize resources, prioritize spending + Actively participate in a preparation of service contracts, tenders and on call service + Plan, prioritise, and implement service activities to fulfill maintenance contracts and service-level agreements to maximize revenue + Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor the progress of work against estimates + Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team + Conduct training sessions for dealers and customers to ensure proper understanding of products, services, and safety practices + When required conduct inspections of equipment at customer sites to support business development efforts, resolve technical queries, and strengthen customer relationships + Ensure that HSEQ (Health, Safety Environment & Quality) policies and procedures are maintained; ensure safe systems of work are in place and followed. Leadership & Competence Development: + Motivate and engage the team to deliver against KPI’s and business strategy whilst working towards continuous improvement + Coach team members to reach their maximum potential and create a team environment to optimize service performance + Instill a customer focused culture and a right first time approach with the team + Ensure high level of compliance with all Legal and company standards, such as Code of Conduct. What you’ll need to succeed Education + Degree in Mechanical, Electrical/Electronic, or Automotive Engineering + A combination of technical education and relevant experience in service operations may also be considered. Experience + 5+ years of experience in a Service / Operations environment + 5+ years’ experience in a managerial role + Strong knowledge and technical understanding of material handling equipment or the service industry. Competencies + Proven leadership skills, lead with purpose and high focus on performance + Business development mindset + Excellent analytical and problem solving skills + Customer and solution focused + Ability to network and willingness to collaborate across functions in order to deliver the best results + Strong communication skills, fluent in written and spoken English + Ability to handle multiple tasks, time management skills and customer service mindset + Passion for service business + Willingness and ability to travel across the Middle East and East Africa to support regional service operations and customer needs. You will be part of We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to realise your potential and become an important member of our global team. Interested to join? If you are excited about this opportunity, please submit your application now! About Kalmar Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion. www.kalmarglobal.com