Kforce has a client in San Antonio, TX seeking a Service Now Business Analyst. Key Responsibilities: * The Service Now Business Analyst will work closely with business units to understand processes, pain points, and requirements related to ITSM, HRSD, CSM, or other ServiceNow modules * Translate business needs into clear, actionable user stories and functional specifications * Collaborate with developers and architects to design scalable, efficient, and user-friendly ServiceNow solutions * Assist in backlog grooming, sprint planning, and UAT testing * Analyze data and generate reports to identify trends and measure platform effectiveness * Maintain up-to-date documentation on system configurations, processes, and procedures * The Service Now Business Analyst will support change management and training efforts to ensure successful adoption of new features * Monitor platform usage and identify opportunities for optimization and automation