Service Manager - SEAM Core AdvisoryAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.
This position reports to

ELSE Regional Manager Americas

Your role and responsibilities

As a Service Manager – SEAM Core Advisory, you will implement our service strategy and drives service growth at the respective unit level. Our Service Manager leads the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.Responsibilities: • Creates and drives implementation of service strategy as a member of the ELSE SEAM management team.• Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses. • Executes service and sales channel strategy within their own area of responsibility. • Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration. • Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS). • Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility. • Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.). • Runs the day-to-day service business of SEAM Core Advisory to ensure profitable growth and improvement of service productivity. • Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction. • Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction. • Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

Qualifications for the role

10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment 10+ years of experience managing or supervising operations team(s) Strong background in managing P&L for multiple lines of business Bachelor's degree in business operations, electrical engineering, or similar Ability to travel up to 30% of the time

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.