MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Security Service Manager II in the Atlanta, GA area to support our fast-growing Security division.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
Lead implementation of security system projects, recognized as project leaderManage technology evaluation in sales process across multiple projectsPlan, organize, and direct activities for Service Coordinator and security techniciansGenerate estimates, price service charges, and ensure project profitabilityInterface with customers to ensure deliverable quality and accuracyDevelop operational strategies for service efficiency and customer satisfactionLead installation and service teams, prioritize workflow for efficiencyManage local scheduling, promote goal achievement, and empower teamsDevelop new opportunities, enhance customer service, and improve processesMaintain and present MCA’s value proposition to partners and customersEvaluate and negotiate proposals and scopes of workReport monthly revenue forecasts to General ManagerCommunicate effectively with team membersSupport company values, culture, and technician productivityMaintain knowledge of operating and safety policies, oversee team developmentCoordinate personnel travel and manage monitoring and maintenance contractsOversee subcontractor performance, maintain scheduling, and invoicingCoordinate material procurement and ensure timely deliveryManage spare parts inventory and stay current with industry standardsProvide security concept training and quality control for technicians
WHAT YOU WILL BRING TO THE TEAM:
3-5 years experience in security Manages recurring maintenance $100 - $800KAbility to manage mid to large projectsDrives maintenance contract renewalsFormal Learning ETA Certified Service Manager CETa or CET journeyman (ETA.org) GRETP0004 - MR Project Manager (Certification Bundle)Efficiency & Teamwork:Able to schedule multiple projects with daily business and drives WIP completion with oversight Highly resourceful, sometimes needs assistance from GM/Operations MgrDetailed training and certification plansCustomer Service & Communication:Excellent documentation, familiar with work ticket processes and products Identifies new service opportunities with customers.Leadership & Work Habits:Creates high team morale Provides frequent and effective feedback Advocates MCA safety vision/goals
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Must have the ability to travel as needed. Some overnight travel may be expected.
DIRECT REPORTS:
Yes
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”