Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.
In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.
GBS Digital Solutions offer innovative technology solutions and customer-oriented digitalization services and co-develop digital solutions to solve our customers business challenges, leveraging our modern technology layer and partner ecosystem. We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.
Want to know more about GBS? Check out here!
Are you ready to be part of the change and help us make real what matters?
The ServiceNow Service Manager is responsible for overseeing the implementation, administration, and continuous improvement of the ServiceNow platform within the organization. This role ensures that the platform supports business processes and meets the needs of the users, while also driving efficiency and effectiveness in IT service management.
Your mission will be…
Platform Management: Oversee the day-to-day operations of the ServiceNow platform, ensuring its stability, reliability, and performance.Process Management: Act as Product Owner following an Agile methodology, serving as bridge between business and development teams.Process Improvement: Identify opportunities for process improvements and automation within the ServiceNow platform to enhance service delivery and user experience.Stakeholder Engagement: Collaborate with business stakeholders to understand their needs and translate them into technical requirements and solutions.• Reporting and Analytics: Develop and maintain dashboards and reports to monitor platform performance and service delivery metrics.
• Compliance and Security: Ensure that the ServiceNow platform complies with organizational policies, industry standards, and regulatory requirements.
We are looking for someone with…
• Bachelor’s degree in Computer Science, Information Technology, or a related field.• Minimum of 5 years of experience in IT Service Management, with at least 3 years of experience managing the ServiceNow platform (eg Service Integrator/Transformation).• ServiceNow Certified System Administrator, ITIL Foundation Certification (preferred).• Strong understanding of IT service management (ITSM) processes and best practices.• Proficiency in ServiceNow platform administration and Agile development.• Excellent problem-solving and analytical skills.• Effective communication and interpersonal skills.• Ability to work collaboratively with cross-functional teams.• Proficient in English is mandatory minimum C2 and basic German is considered a plus.What you can expect from us…
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer:
Top Companies to work in Portugal 2023 (by LinkedIn)World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)Most attractive company to work in 2023 - 6th place (ranking of Universum)Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)Please attach your CV in English.
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Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!