Responsibilities:

Manage service operations to optimize Service Department processes to ensure internal and external customer satisfaction

Organize service training for Authorized Service Centers

Appoint, control and train Authorized Service Centers

Manage spare sales, parts ordering and inventory; ensure adequate supply of fast moving SKUs whilst keeping inventory at targeted levels

Work with Finance to ensure right pricing structures for spare part products

Work with sales and marketing to provide support for sales / promotion activities.

Review and improve existing service processes to ensure quick repair turnaround times and increase customer satisfaction

Review and improve existing service network to ensure effective coverage on support to customer.

Coordinate with dealer on product service requirements

Implement and maintain service-related Key Performance Indexes for the country

Requirements:

At least an Engineering Diploma

At least 5 years’ experience in running service operation as well as service management program

Experience in consumer services will be an added advantage.

Strong management and leadership capability

Good communication and interpersonal skills

Good analytical thinking and decision-making skills

Proficient in MS Office application and basic computer application. SAP knowledge is an advantage

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.