**Service Management System Engineer** **Washington, DC** **Type:** Contract-to-Hire **Category:** Support **Industry:** Government **Reference ID:** JN -122024-92074 **Date Posted:** 02/16/2025 **Shortcut:** http://careers.eliassen.com/rDjvYW + Description + Recommended Jobs **Description:** Our client is seeking a Service Management System Engineer who will be responsible for supporting infrastructure, services, and application monitoring systems. The role will involve configuration, deployment, and troubleshooting of monitoring tools, as well as the analysis and reporting of system performance. _Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance._ Rate: $35 - $45 / hr. w2 **Responsibilities:** + Provide day-to-day monitoring operational support + Support technical projects involving monitoring applications + Oversee and coordinate recovery operations in the event of operational failure + Identify gaps in monitoring for supported environments + Recommend, develop, and maintain accurate documentation for supported environments + Support upgrading monitoring systems + Participate in on weekly on call rotations. **Experience Requirements:** + Experience with administration and configuration of following monitoring applications OpenText Operations Bridge, OpenText UCMDB, OpenText Hyperscale Observability, Microsoft SCOM, WhatsUpGold, SiteScope, or any other enterprise Monitoring systems. + Strong background in monitoring Windows, Linux, VMware, and cloud environments. + Working experience managing enterprise monitoring infrastructure. **Preferred skills and qualifications:** **** + Experience with administration and configuration of OpenText Operations Bridge, OpenText UCMDB, and OpenText Hyperscale Observability. _Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._ _W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._ _Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com._ _About Eliassen Group:_ _Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._ _Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._ _Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_