Key Responsibilities:

Client relationship and stakeholder engagement with overall responsibility for customer understanding Ensure IUU maintains, builds, and develops core accounts Acts as the executive sponsor to core accounts with strategic input and involvement P&L ownership and overall financial management of service line Budgeting and contract negotiations Achieve profitable revenue target for the Service Line to ensure year on year growth in operating profit Achieving absolute gross margin target for the Service Line Define suitable metrics and targets and lead the team to meet them Articulate a vision for the IUU business direction and goals, one which is understood at every level Create a high-performance culture and ensure talent is engaged, developed and retained Ensure that Ipsos Values are incorporated into everything we do Develop an entrepreneurial and ideas-focused environment Establish rapport and credibility with direct reports Ensure that talented people are engaged, developed and retained Create opportunities, lead and deliver activities that make Ipsos known, e.g., press releases, publications, client events, appearing at conferences, etc. Acts as the IUU thought leader for the region Communicate, advocate, and implement the team and company strategy, business objectives, and plans Ensure personal (and team members') objectives actively support those of the team and company Consider the ‘bigger picture' and think ‘longer term’ when making decisions Lead corporate and team initiatives to raise the profile of Ipsos

Knowledge and Skills:

Education

School: Matric Professional / Tertiary: A degree / diploma in Marketing, Psychology, Sociology, Statistics, Economics or Business is essential (an honours degree would be an advantage)

Experience

Minimum 10-years’ experience in research of which 5 should be IUU experience Client relationship management / stakeholder management Business management Talent Leadership and people

Additional requirements:

Market Research expertise; methods expertise in the Service Line  Mastering of services inside the Service Line Strong client industry knowledge Familiarity with, and curiosity about, other Service Lines Analytical skills Issue / crisis management Risk management Strategic thinking Communication Team spirit Client-centricity Ability to work in an international environment English fluency