**Job Summary:** Responsible for quickly and accurately responding to customer technical queries or issues. Prepare and arrange jobs efficiently to complete site service on time. **In This Role, Your Responsibilities Will Be:** + Analyze and solve engineering problems associated with the installation, start-up, and operation of relatively complex digital, analog, and hybrid control systems, sub-systems, and/or specific control equipment at customer locations. + Assist, as part of an engineering team, in carrying out engineering assignments involving technology outside of normal area of expertise. + Direct efforts of customer personal engaged in: installation of control system, subsystems, equipment or their routine modification/repair with the necessary support from higher level engineers. + Provide direct engineering advisory assistance the customer, and liaison within the company, on issues dealing with the equipment or related matters. + Perform a variety of related functions such as: site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation; provide complete and timely reports on all activities with emphasis on defining problems encountered, services rendered, and customer reaction to supplied product and services. + Receive and investigate customer complaints. Resolve and/or recommend solution to these complains. + Log customer's phone calls in database and track for the call closing. + Develop and maintain good customer relations. + Complete other job supervisor/manager assigned. + Frequent travelling is required **Who You Are:** You deliver messages in a clear, compelling, and concise manner. You actively listen and check for understanding. You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings. You maintain a positive attitude and forward-thinking approach despite troubling circumstances or setbacks. **For This Role, You Will Need :** + Bachelor degree of industrial automation/computer science and technology. + 1-3 years DCS/PLC engineering/service or maintenance background. + Strong technical knowledge of process Automation products. + Willing to take domestic and oversea travel, even at short notice for emergency service. + High degree of initiative and good communication skills. + Capable and willing to work independently and handle multiple tasks with minimum supervision. + Fluent in English and Mandarin (Oral and Written), I.e. CET 6. + Good learning ability and good great teammate, Positive working attitude. + Adapt long term business travel at site. + Occupational Health and safety competence. **Preferred Qualifications that Set You Apart:** + Experience in cyber security implementation is preferred. + Master degree or equivalent experience of industrial automation/Process control engineering **Our Offer to You:** By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson's compensation and benefits programs are designed to be **competitive within the industry and local labor markets** . We also offer a **comprehensive medical and insurance coverage** to meet the needs of our employees. We are committed to creating a global workplace that **supports diversity, equity and embraces inclusion** . We welcome foreign nationals to join us through our **Work Authorization Sponsorship** . We attract, develop, and retain exceptional people in an inclusive environment, where all **employees can reach their greatest potential** . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote **Work-Life Balance** through a hybrid work set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a **Safe Working Environment** across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25014727 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.