Service Engineer – (Instrumentation / Process Automation) – CEMS

SICK/Endress+Hauser

South region, London

£45,000-50,000 + Bonus + Company Car +

 

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realising new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our customers, and the world at large.  

 

Role + Responsibilities for a Service Engineer:

At Endress+Hauser we are looking for a Service Engineer for the South region. You will be working on various customer sites including Energy from Waste facilities and power stations. You must enjoy problem solving and bringing solutions to our customers.

 

Main responsibilities for a Service Engineer:

Establishing and maintaining the detailed knowledge of products and services necessary for ongoing support, repair and maintenance of SICK supported equipmentEstablishing the relevant knowledge of legislation according to products and processes, in particular Performance Monitoring, Health & Safety and Risk AssessmentsLiaising and communicating with customers, 3rd party suppliers and internal employees in order to provide maximum availability of service and, where appropriate, identifying revenue opportunities and areas for performance improvementPlanning site visits and attending customer sites in order to carry out, repairs and maintain equipment with a view to commercial efficiency, viability and customer satisfaction. This will include travel, stay away over night or – on very rare occasions - work at weekends may be required as part of the 24/7 breakdown rota, in which the successful candidate can opt into (opting into the 24/7 scheme brings an industry leading renumeration package)Working in conjunction with the Sales and Service team to actively and proactively generate sales activities to achieve financial targets whilst maintaining targeted profit marginsCommunicating regularly with Manager, Market Product Manager and Sales Specialist - PA and assisting with lead generation and market intelligenceWorking with the Service Manager to establish contracts and identifying service revenue opportunitiesTaking direct responsibility - in agreement with the Service Manager - for certain specified projects and customersAttending and participating in training courses and Service Meetings when requested

Qualification + Profile for a Service Sales Consultant:

Experience of working within a field service role, in particular on customer based sitesBackground and experience in the Gas analysis or Gas detection Industry preferredDegree in Electronics Engineering and / or Chemistry or equivalent business experienceStrong analytical and communication skillsHigh level of computer literacyGood commercial awarenessHave strong communication skills, both written and verbalHave strong interpersonal skillsHave a high level of self motivation with attention to detailHave a high degree of customer service skillsBe able to work on their own as well as member of a teamBe able to understand and interpret technical drawings for the purposes of fault diagnosis and rectification

 

Requirements for the role of a Service Engineer:

Must hold a driving licenceHave a flexible approach to the role as some jobs require working outside the contractual working hours, being away from home (when technically competent) and be expected to participate in a 24/7 response rota for Service ContractsMust be able to work at heights

 

Benefits + Perks for a Service Engineer:

The security of working for an international family-owned company who are a global driver within measurement instrumentation.Company car (hybrid option) or Lease car / Car allowanceExcellent training facilities and personal development plans for your career growth Flexible workingFamily social events throughout the yearExcellent pension schemeIncrease in annual leave with length of service.