Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

We at Leybold Vacuum, part of the Atlas Copco Group, believe that there is always a better way.  This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs. 

Your role

As a Field Service Engineer, you are our brand - Leybold ambassador and our face towards our customers. Your main responsibility will be to provide best in class field service and support at our customer sites, and represent our pioneering Leybold brand.  You will report into the Field Service Supervisor.

You will provide best in class field service at the customer site and represent VTS brands. This can include all service activities from planned maintenance to troubleshooting and commissioning. To take care preventive maintenance according to provided guidelines and Standard Operation Procedures with the proper, supplied tools.Proactively building up customer relationships and spotting of business opportunities whilst being on site.Proactively generate leads for the Sales team.Provide technical support in the form of troubleshooting either by phone or on site.Opportunity to become certified as internal part-time trainer to provide trainings internally and help colleagues within the organization to grow their technical knowledge and ability.Share lessons learned with colleagues to enhance exchange of experiences and foster a strong network.Communicate service and other relevant activities to Customer and VTS Operations Manager. This would be through daily service reports or relevant forms, e-mail and telephone communications.Prepare information as requested whether routine or for special occasions and ensure that the customer receives proper service reports.Collaborate with the internal team to find optimal solutions in case of breakdowns, expanding of customers activities or other customer specific situations. In general, provide the best advice possible for the customer. Make sure promises are kept.Ensure a neat working environment, clean tools and proper administration.Ensure you work according to the company’s safety guidelines, follow any customer specific safety guideline on-site. In addition, you are expected to conduct Last Minute Risk Assessments and know the decontamination info from the records. Always use necessary and prescribed Personal Protective Equipment.

To succeed, you need

Degree Level – college or aboveMinimum of 3-5 years related working experiencesKnowledge Areas:Technical expertise, combining mechanical and electrical componentsTechnical and application knowledge: ability to constantly learn and developAspiration to keep up to date with latest technology developments, such as IoT, connectivity etc.Experience in a service position in an industrial and highly technical environmentCritical Skills:Be fully committed to customers and build up strong customer relationships.Be confident  to be an important face to the customer and be strongly service minded.Be stress resistent and work independently, partly under stressful circumstancesShow courage and integrity.Demonstrate efficiency and accuracyProblem solving ability and ability to improviseService oriented and proactive communication skillsLearn to develop and update skillsSharing expertise and experiences with others to ensure lessons learnedEffective and clear communicationIntensive traveling activity and can drive car

In return, we offer

A friendly, family-like atmosphere with a great team of peopleWe support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.We offer a fair compensation package with health insurance, paid leave and retirement benefits.Have good career development opportunities within Atlas Copco GroupFlexibility

Location: Nanjing , China

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.