**JOB TITLE: SERVICE ENGINEER** **LOCATION: BIHAR** **Are you?** Interested in working for an international and diverse company? Interested in developing your career in a leading Printing, Coding and Marking industry? Looking for a friendly and supporting team? **If so, read on!** It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use. We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. **THIS JOB IS A UNIQUE OPPORTUNITY TO** This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet’s existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites. As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to. **In this role, a typical day will look like:** + Attend breakdown calls in the region + Raise request for parts and close transaction under Warranty, CAMP or Chargeable + Completing Installation of equipment’s on site + Completing Preventive Maintenance as per schedule + Promotion of Service Contract & consumables + Demonstration of products to customers + Imparts training to the customer + Update service report in Oracle + Identifying potential parts requirement and get quote submitted and collect Purchase Order + Identifying potential equipment requirements and generate Service Leads for sales team **WE ARE LOOKING FOR A PROFESSIONAL WHO HAS:** + Ability to work well independently and exercise appropriate judgment under general direction. + Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives. + Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities. + Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving + Analytical skills and communication skills- Ability to analyze technical problems and provide solutions **The essential requirements of the job include** + Education – Diploma / Engineering in any stream. + 4+ years of field service experience. + Fresher with excellent communication skills. + Should be familiar with Local language. **At Videojet Technologies, a Veralto Company** , safeguarding food, medicine, and essentials is what we do, because everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies, a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity. **Videojet** is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.