Job Title: Service Engineer

Job Description

We are seeking a dedicated Service Engineer with over 2 years of experience to join our team. Reporting to the Operations Manager, you will manage various day-to-day operations related to the integration and operation of our radio communication system. This role requires following ITIL-based processes to manage equipment, incidents, and lead meetings. You will build dashboards and tracking tools for customer and management use and maintain communication with sub-contractors, third-party suppliers, and customers.

ResponsibilitiesManage various aspects of daily operations including incident coordination, scheduling, follow-ups, and meetings.Provide assistance to the call center and subcontractors.Work autonomously, relying on personal judgment to achieve desired results.Evaluate situations and propose effective solutions.Ensure the performance, accuracy, quality, integrity, and security of operations.Communicate efficiently with customers, subcontractors, and teammates.Assess various situations quickly and respond using expertise in logic and diagnosis.Essential SkillsMinimum 2 years of experience in the radiocommunication field and/or IT.Bilingual in French and English, both written and oral.Strong expertise in logic, diagnostics, and communication.Experience with MS Word, Excel, and Google Productivity Suite (G Suite).Familiarity with the equipment used to support communication systems (radio systems).Additional Skills & QualificationsExperience with project coordination.Understanding of hardware and troubleshooting.Knowledge of MSI equipment is a plus.Work Environment

This position is remote with a work schedule from Monday to Friday, 8 am to 5 pm. The work environment is a home office setting. The role is temporary with the potential for permanent hire for the right candidate. Training will be on-the-job, and the hiring process includes a virtual interview with the requirement to keep the camera on.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Workplace Type

This is a fully remote position.

À propos d'Actalent:

Actalent est un chef de file mondial des services d’ingénierie et de sciences et des solutions de talents. Nous aidons les entreprises visionnaires à faire progresser leurs initiatives en matière d’ingénierie et de science en leur donnant accès à des experts spécialisés qui favorisent la mise à l’échelle, l’innovation et la mise en marché rapide. Avec un réseau de près de 30 000 consultants et plus de 4 500 clients aux États-Unis, au Canada, en Asie et en Europe, Actalent est au service d’un grand nombre d’entreprises du classement Fortune 500.

La diversité, l’équité et l’inclusion

Chez Actalent, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par :

L’embauche des talents diversifiés ; Le maintien d’un environnement inclusif par une autoréflexion permanente ; La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ; L’assurance des opportunités de croissance pour nos gens.

Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à actalentaccommodation@actalentservices.com pour connaître d’autres options d’accommodement.

Numéro du permis d'agence de placement de personnel : AP-2000486 (Canada – Québec)
Numéro du permis d'agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Personnel Placement Agency Permit Number: AP-2000486 (Canada – Quebec)
Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada – Quebec)