我们正在寻找出色的Service Engineer加入我们的团队。我们的团队氛围轻松，合作紧密，国际化团队，英语学习氛围浓厚，期待业务和技术能力兼备的您加入我们，与全球同事合作解决客户问题，提升产品体验，确保Zoom产品和服务的成功。您的努力将提高客户满意度和幸福感。
岗位职责：
1.技术部门和业务部门之间的技术支持；
2.及时解决客户反馈的产品技术问题并快速提供应用解决方案和后续技术支持；
3.发现和解决紧急的系统性的问题；
4.及时发现并防止系统性缺陷导致的风险；
5.对相似性问题进行总结，并做出开发工具来进行数据修复以及系统监控。
任职要求：
1.本科及以上学历，计算机及相关专业；
2.至少一年以上软件开发经验，熟悉Java或者Python其中一种语言并了解各种平台应用产品的开发环境，能阅读C++，Java，Object C等项目代码，了解各大框架和协议；
3.熟悉Mysql/Oracle，并能熟练书写SQL语句；
4.英语书写有条理，能用英语进行日常沟通交流，口语流利优先考虑；
5.对快速变化环境中系统突发事件敏感，并能快速判断处理或者升级到相应的部门，并能进行相应的Root Cause分析；
6.有基本的uml作图能力，能通过流程图的展示把抽象的逻辑具体化；
7.优秀的理解问题能力，对帮助客户解决问题有深厚的兴趣；
8.良好的沟通能力，能准确表达问题所在以及做出相应总结；
9.优秀的团队协作精神，有积极主动地发现和解决问题的态度；
10.优秀的口头表达能力，能清晰表达工作的内容，问题，步骤和逻辑。
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.