Job Description:

A Service Desk Jr. Administrator, monitors vital servers for possible outages, creates user accounts on various networks, assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel. Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues. Performs the administrative operation and maintenance of printer server hardware and software. Manages and images client computers. Maintains baseline configurations and performs modification of configuration settings. Institutes troubleshooting and incident response procedures

Required Skills

2-5 years of directly related experience in Service Desk administration and analysis.Security+ CE Certification required; DoD compliance 8570.01M appliesWindows 10 Operating System experienceRequires a strong working knowledge of information systems and application fundamentalsExcellent troubleshooting and problem solving skillsGood communication skills; shows tact; effective listening skills and follow throughDetail oriented and organized; able to understand information systems and ensure accuracy of work

Desired Skills

ITIL Foundations Certification desiredPursues ongoing education in technical topicsMicrosoft Active Directory / Exchange experienceMicrosoft Office / Outlook experience

Requirements

Associates and 2 years of related experience. (Additional Education, Training, Certifications or Work Experience can be substituted for degree or experience)

Clearance: Secret to start eligible to obtain TS/SCI

Location: On Customer Site

US Citizenship required

GDIT IS YOUR PLACE:

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays