Service Desk Global Cellular Services (GCS) specialist
Fluor
Are you ready to take your career to the next level? Now is an exciting time to join the Fluor team in the Philippines!
Join us and enjoy the following!
• Competitive salary
• Various allowances
• Time Off with Pay
• Alternating Friday Off Week
• Health and Life Insurance
• Retirement Plan
• Savings and Investment Plan
• Employee Assistance Program
• Overall Wellbeing Programs
• Employee engagement activities
• Participation to volunteer programs that impact our community
• Membership to various Employee Resource Groups
• Comprehensive Training Program
• Mentoring Culture
The Global Cellular Services (GCS) specialist acts as Level 1 support responsible for resolving, coordinating and managing the issues related to the cellular & mobile support needs of Fluor employees based in the Philippines, Australia, US, and Canada. Scopes include but are not limited to Ordering, Inquiry/How To’s, Plan Upgrades, Billing questions and Cost charging. The GCS specialist helps ensure service agreements with preferred telecoms providers are met. They serve as point of contact (POCs) for corporate users & IT Cellular Services counterparts from other offices to ensure that proper coordination is followed across all authorized service providers.
The GCS specialist is also responsible for processing and approving internal billing invoices for the accounts assigned under the GCS Team. Additional ad hoc tasks may also be included on the job responsibilities depending on the business need.
Roles and Responsibilities
• Answering inquiries concerning equipment, services, billing & billing issues.
• Resolving problems related to the billing/services concerns through coordination with the service provider.
• Ordering new service and processing requests to upgrade equipment under an existing account.
• Porting service numbers from one wireless provider to another.
• Processing Service cancellation/s.
• Assisting with equipment warranty exchanges.
• Assisting in Lost or Stolen Device processing through advising the user of replacement options and cost.
• Processing service plan and feature changes.
• Generating aging report for accounts with 60+ days payment past due.
• Troubleshooting connectivity issues (minimal).
• Creating reports and reviewing overall usage to recommend plan and feature changes.
• Asset management of Fluor owned mobile devices.
• Authorizing on-line access allowing the users with limited on-line access to manage their account.
• Invoice monitoring and management.
Join us and enjoy the following!
• Competitive salary
• Various allowances
• Time Off with Pay
• Alternating Friday Off Week
• Health and Life Insurance
• Retirement Plan
• Savings and Investment Plan
• Employee Assistance Program
• Overall Wellbeing Programs
• Employee engagement activities
• Participation to volunteer programs that impact our community
• Membership to various Employee Resource Groups
• Comprehensive Training Program
• Mentoring Culture
The Global Cellular Services (GCS) specialist acts as Level 1 support responsible for resolving, coordinating and managing the issues related to the cellular & mobile support needs of Fluor employees based in the Philippines, Australia, US, and Canada. Scopes include but are not limited to Ordering, Inquiry/How To’s, Plan Upgrades, Billing questions and Cost charging. The GCS specialist helps ensure service agreements with preferred telecoms providers are met. They serve as point of contact (POCs) for corporate users & IT Cellular Services counterparts from other offices to ensure that proper coordination is followed across all authorized service providers.
The GCS specialist is also responsible for processing and approving internal billing invoices for the accounts assigned under the GCS Team. Additional ad hoc tasks may also be included on the job responsibilities depending on the business need.
Roles and Responsibilities
• Answering inquiries concerning equipment, services, billing & billing issues.
• Resolving problems related to the billing/services concerns through coordination with the service provider.
• Ordering new service and processing requests to upgrade equipment under an existing account.
• Porting service numbers from one wireless provider to another.
• Processing Service cancellation/s.
• Assisting with equipment warranty exchanges.
• Assisting in Lost or Stolen Device processing through advising the user of replacement options and cost.
• Processing service plan and feature changes.
• Generating aging report for accounts with 60+ days payment past due.
• Troubleshooting connectivity issues (minimal).
• Creating reports and reviewing overall usage to recommend plan and feature changes.
• Asset management of Fluor owned mobile devices.
• Authorizing on-line access allowing the users with limited on-line access to manage their account.
• Invoice monitoring and management.
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