Physician Affiliate Group of New York, P.C. (PAGNY), a multispecialty medical practice group, staffs several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY’s corporate staff provides administrative, practice management and human resources services in support of its more than 3000 clinical providers.

 

The Mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.

 

NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay.

 

The Service Desk Engineer will provide onsite support to diagnose, resolve issues, and escalate issues for both branch and satellite offices.

 

Opportunity Details:

Proficiency in Azure, Active Directory, Office 365, SharePoint, Intune and OneDrive. Experienced within all facets of asset management. A high level of oral and written communication skills to communicate effectively with senior managers, colleagues, and other stakeholders. Excellent analytical and technical skills with strong written, verbal, and interpersonal skills. Follow up with customers to ensure satisfactory service and if applicable guide the end user through step-by-step problem-solving process. Conduct root cause analysis of recurring incidents and recommend improvements to prevent future occurrences. To work under pressure and think clearly in challenging situations in a logical manner. Collaborate with other IT teams to provide solutions to complex technical issues. Participate in ongoing IT projects and initiatives assigned by the IT Director/Manager. The role is onsite in Midtown and requires the candidate ability to travel to satellite offices in New York City when necessary.