This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role ResponsibilitiesProviding high quality and timely First Line Support to users through our Helpdesk SoftwareDesktop Deployment Services (preferably Intune/Autopilot)Azure and on Prem Active Directory Users & Groups management and Group policyMicrosoft Email systemsAll user access for FNZ Internal bespoke applicationsAll Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile DevicesAsset Register MaintenanceRemote support to other internal clientsDaily checks and BAU monitoring and fault resolutionEnsuring that the correct service desk processes and procedures are followedBasic connectivity and network troubleshootingKnowledge sharing and mentoringDocumentation of technical fault solutionsRecommend improvements to all aspects of the IT servicesEnsure IT policies are adhered to at all times

Experience required Experience in a similar Support role is an advantageEnglish on communicative levelGeneral infrastructure skills and knowledge of Microsoft Desktop and Server productsAn understanding of Virtualisation (ESXi / vSphere) , Active DirectoryA good understanding of IP network fundamentalsGood team player with the ability to work under direction or independently

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.