Service Desk Analyst – Full Time

Christchurch or Dunedin

Full time role: 6.00 am – 2.30 pm Monday - Friday

We are now recruiting for a Tier 1 Service Desk Analyst to fill a permanent full-time role based in our Christchurch or Dunedin office.  

The opportunity

Working in a global team environment, you will ensure prompt resolution of incidents and requests, either by resolving them yourself or by taking appropriate action to ensure a happy resolution for your customers.

Our Service Desk Analysts own interactions from initiation through to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met. Working in a global team environment, you will ensure prompt resolution of Incidents and Service Requests, either by resolving them yourself, or by escalating them to a higher technical tier.

We require someone with a professional attitude, proven customer service skills, and the ability to work in a dynamic service desk environment providing quality support to our internal clients. The ideal candidates will possess:

·         A can-do attitude and excellent customer service skills, in order to deliver quality support to our customers by acting as their advocate and ensuring they are kept up to date.

·         Effective time management, prioritization and multitasking skills.

·         Exceptional written and verbal communication skills in addition to well-developed problem solving and troubleshooting skills.

·         The confidence to learn quickly and work autonomously.

·         Diverse knowledge of hardware, software and operating systems.

·         A history of being punctual and dependable.

 One or two years’ experience in a similar role or a role with a strong focus on customer service is also preferred but not required.

 What we offer

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.

 

Flexible Working Arrangements including purchasing up to 4 weeks additional leave Learning and Talent Development Programs including global programmes, online learning and on-the-job learning Mentoring for your own development Professional Memberships Health Insurance – Income Protection Insurance – Life Insurance Service Recognition Awards Mental Health and Wellbeing Programs Employee Assistance Program

 About us

We know that what we do really matters which is why at Stantec, we design with community in mind.

Stantec unites about 31,000 employees working in over 400 locations across six continents. Therefore, it is no wonder we have got community on our mind because we are a part of it. When we take on a water, transport or infrastructure project we see more than a resource. We see an opportunity to make lasting connections with the people and places where we live and work. So, when you join us, you become part of the team with a nearly 200-year history in providing solutions that begin at the intersection of community, creativity and client relationships.

How to apply

Please contact Margaret McMeel on 09 580 4502/027 544 2930 for further information or apply directly online through Seek or our Website.

Applications close on Friday 7 February 2025

 

 

About you | E pā ana ki a koe

We require someone with a professional attitude, proven customer service skills, and the ability to work in a dynamic service desk environment providing quality support to our internal clients. The ideal candidates will possess:

• A can-do attitude and excellent customer service skills, in order to deliver quality support to our customers by acting as their advocate and ensuring they are kept up to date.
• Effective time management, prioritization and multitasking skills.
• Exceptional written and verbal communication skills in addition to well-developed problem solving and troubleshooting skills.
• The confidence to learn quickly and work autonomously.
• Diverse knowledge of hardware, software and operating systems.
• A history of being punctual and dependable.

One to two years’ experience in a similar role, with a strong focus on customer service is preferred. Alternatively, if you are looking for a career change and have excellent customer service and communication skills then apply now and tell us why you are passionate about IT.

Additional Information