**Responsibilities:** + Day to day technical and application support for external clinician network and internal Client employees + Customer engagement via ticketing system, inbound and outbound, and email channels + Resolve Apple iPad, iOS, and Client y application support for Clinicians. + Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Client employees + Respond, coordinate, and monitor hardware fulfilment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams) + Escalate and manage tickets transferred to other departments + Keep customers/end users and ticket documentation up to date **Experience:** + 3 to 5 years of successful work with Service Desk or Helpdesk Support ‘Customer First’ Mindset and CollaborativeExperience supporting Apple iOS and iPad hardware, Window 10/11 and hardware Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) + Proven analytical and problem-solving abilities + Experience with Help Desk ticketing systems Strong customer service skills (Written and verbal **Education:** High School Diploma or equivalent. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.