About us

Everyone working at Scania are united by a common purpose: Driving the shift towards a sustainable transport system. We know that the transport industry must change, and it’s a change we want to lead. Scania’s continuous transformative work within circularity, electrification and autonomy shows commercial ideas, powerful insights and competencies that make real change happen.

 

Ventures and New Business at Scania have a key role in driving the shift and contributing to this vision. We develop and deliver new businesses, supporting Scania’s long-term growth and profitability ambitions. At Ventures and New Business, we develop complementing solutions to our core and build new growth through ventures and investments that strengthen and support our acceleration, driving the shift. We want to engage and inspire our entire organisation to create results together with us, and collaboration and entrepreneurial spirit are part of our culture and what makes us successful.

 

We are today a team of approximate 45+ people and have five ventures. Our office space is very central at Drottninggatan in Stockholm.

 

Job description

In the role as Service Designer, you will play a crucial role in enhancing user experiences by designing and optimising services across various touchpoints. Your focus will be on understanding user needs, identifying pain points, and creating seamless, efficient, and enjoyable service journeys.

 

You will work in one of our ventures and report to our Customer Domain Manager.

 

Key Responsibilities

In the role of Service Design your main key tasks will be:

 

Conduct user research to gather insights into customer behaviors, needs, and pain points. Map and analyse existing service processes and user journeys to identify areas for improvement. Design and prototype innovative service solutions that enhance user experiences and meet business objectives. Collaborate with cross-functional teams, including product managers, UX designers, and developers, to implement service design solutions. Develop service blueprints, personas, journey maps, and other design artifacts to communicate ideas and solutions. Facilitate workshops and co-creation sessions with stakeholders to align on service vision and objectives. Continuously evaluate and iterate on service designs based on user feedback and performance metrics.

 

About you

We seek someone with strong experience within Service Design who will work with the full process. You will start to work for one venture but will have a context with other collogues connected to your domain. You are a goal-oriented doer and a team player that enjoy being part of a growth journey.

We also believe that you (requirements): +5 years of experience from a similar role within a consultancy firm and within a successful start-up Proficiency in applying user-centered design principles to create services that meet the needs and expectations of end-users. Strong skills in developing service blueprints to map out all elements of service delivery, including customer interactions, processes, and systems. Ability to collaborate effectively with diverse stakeholders, including customers, employees, and management, to gather insights and ensure alignment. Competence in understanding and designing complex service systems, including the relationships between various service components and processes. Experience in creating prototypes of service concepts and conducting user testing to validate and refine service designs. Strong problem-solving abilities to identify service gaps and innovate new service solutions that enhance the overall user experience. Excellent communication skills, with the ability to clearly articulate service design concepts and visualise them through diagrams, sketches, and models. Strategic perspective and operational attention to detail Relevant education Fluent in English

 

What we offer:

We offer you the chance to be part of an organisation that is focused on reaching Scania’s targets and truly driving the shift to a sustainable transport system.  With the opportunities of the current transformative changes within the transport industry, we are on a very exciting journey. This is the right time to join us!

  Information and application

Questions about the role? Contact Linda.rosenqvist@scania.com

                            

We are working with an ongoing selection; please apply as soon as possible if you are interested, but no later than 2024-10-07.

 

Kindly note that a background check might be conducted for this position.

 

 

Scania is one of Sweden's largest companies and offers trucks and buses for heavy transport in combination with a wide range of product-related services. Our mission is to drive the transition to a sustainable transport system by developing safe, smart and energy-efficient transport solutions that are better for both people and our planet. Today, Scania have around 50,000 employees in around 100 countries. For more information visit Scania.com