Service Designer

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Our client requires a Service Designer to be responsible for supporting the client’s data centre of excellence that delivers services to enable data access, analytics and economy to support data-informed decision making. This Service Designer will work to effectively delivery data products as the organization’s data assets. The effort of this role is to improve access to and informed use of the client organization’s data assets both within and outside of the organization in support of policy analysis, program planning, and decision-making. This role requires the ability to think and work critically across the organization, as well as diving deeper on both data and information topics related to data access, data governance, and the data economy.

Resource will work remotely but must be available to be on-site when requested for meetings. Frequency of meeting COULD be up to 3-4 times per month. Standard Hours of work are 08:15 – 16:30 Alberta time. Work must be done from within Canada, due to network and data security issues. Resource is responsible to pay for travel to on-site meetings.

Edmonton, Alberta (Remote)

Mandatory Requirements Must meet or exceed one of the following: University graduation in computer science or a related discipline and 4-yr relevant experience; OR 2-yr diploma in computer science or a related discipline and 6-yr relevant experience; OR 1-yr certificate in computer science or a related discipline and 7-yr relevant experience; OR a currently active professional certification or accreditation and 8-yr relevant experience 6 years’ experience creating journey maps and service blueprints or other visual representations of user needs. 6 years’ experience facilitating and leading co-design workshops. 8 years’ experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.). 8 years’ experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.) 8 years’ working as a Service Designer on large and complex service innovation, program review, and/or digital transformation projects. Desirable Requirements 5 years’ experience analyzing research data and presenting findings in diverse ways 5 years’ experience creating service metrics and measures. 5 years’ experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them. 5 years’ experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals. 2 years’ experience working in or for the public sector.

Job Posting ID: 56058

Location: Edmonton, Alberta (Remote)

Estimated Starting Date: Mar 4, 2025

Estimated End Date: till Sep 8, 2025 + 1 pos. 12-months extension

Posting Closing Date: February 10, 2025

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