Company Description

Sutherland is seeking a goal-oriented and strategic-thinking person to join us as Service Delivery Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Service Delivery Managers in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Ensure success: Coordinate with the implementation team for new account roll-outs

Build the company: Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions

Manage the workforce: Project and oversee staffing

Define Sutherland’s reputation: Effectively deal with client complaints and issues

Qualifications

Our most successful candidates will have:

Bachelor’s degree holder.Customer service experience; managerial experience in a contact center setting.10-15 years of experience, 2-3 years of experience managing customer service operations.Proficiency in CRM systems.Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.Ability to be customer-oriented in managing communications and issues.Persuasiveness in communicating and presenting the scope of Sutherland’s products to industry prospects.Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Additional Information

All your information will be kept confidential according to EEO guidelines.