Service Delivery Manager (JHB East Rand)
2024/12/17 Reference Number SDMJB01 Description

OBJECTIVES
MAIN FUNCTIONS OF THE JOB

Service Delivery Manager

Manage a portfolio of clients Build strong and positive relationships with clients at various levels All Service Level Agreements to be maintained and reported on according to set business parameters Build and document CRM knowledge about the client’s offerings at Teraco Understand clients core business and how it interacts within Teraco and identify needs and business opportunities Have a full understanding and operating of Teraco CRM to enable reporting on services per client Escalation point on allocated clients Project manage all client installations After hours co-ordination and activation of client services and products when required Requirements

SKILLS REQUIREMENT

Client focused and excellent interpersonal relationships Active listening – ability to understand client’s requirements Ability to work independently & a positive team player A comprehensive understanding of network  and data centre industry Excellent written and verbal communication skills Ability to communicate at all levels of the business To be able to communicate professionally in English (reading/understanding, spoken, written) Excellent problem solving and organisational skills. Meticulous and analytical with a high attention to detail Excellent documentation skills and report writing 

QUALIFICATIONS AND EXPERIENCE

Matric Qualification Business Diploma / Minimum 5 years’ experience in similar role (full ownership and management of client operational relationship) Microsoft Office skills Knowledge and experience in understanding Service Level Agreements Experience in utilities/power deployment and cabling infrastructures will be an advantage ITIL Foundation certification preferred Work Level Skilled Job Type Permanent Salary Market Related EE Position No Location JHB East Rand