Location: Belfast, United Kingdom

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Service Delivery Co-Ordinator

Location - Belfast

Our Opportunity

As a Service Delivery Co-ordinator at Thales, you will be responsible for providing support to our Key Programmes and will support the delivery of services to key customers internationally.  The services range from spares, repairs, maintenance, training and the provision of capability for Airspace Protection Systems; you will be the first point of contact for the Assistant Service Delivery Managers with regard to the co-ordination of all support activities.

What the role has to offer:

You will be responsible for governance across all areas of services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational Service Delivery. As a Service Delivery Co-Ordinator you will support the management of delivering a service as agreed in the contract and ensure SLA’s and customer satisfaction are achieved or exceeded.

You will play a vital role in developing the business as a long-term service provider, building and maintaining customer relationships, acting as a bridge between the Assistant Service Delivery Managers and our operational delivery teams.

About You

Experience of working in an operational, logistics or maintenance environment.An understanding of repairs and maintenance environment would be beneficialAble to operate effectively under project constraints and pressure and able to display sound judgementStrong Customer focus with the ability to build relationships at all levelsExcellent communication skills both verbally and writtenExcellent organisational skills, process driven and capable of multi-taskingMaintain communication with the Assistant Service Delivery Managers to ensure that they are kept fully informedMaintain accurate and detailed records including input to the central database through liaison with key stakeholdersTrack ongoing customer serviceability status etc. and report progress at group meetings producing KPI’s as requiredCompetent in the use of Microsoft Office applications (Excel, Word etc.)Microsoft Access/PowerBI experience preferred

What We Can Offer

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry.

We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.

Flexibility

Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

If you are interested in this role, we would encourage you to have informal chat with the assigned recruiter.

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!