Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:

Position Overview: 

The Service Writer role specializes in detail-oriented, customer-focused, cradle-to-grave handling of large vessels in a direct-to-consumer approach.  The Service Writer is the primary liaison between consumers, field staff, warranty, and other internal departments. Service writers are responsible for complete ownership of cases to minimize or eliminate repair downtime.  Service writers interact with all internal Mercury and Brunswick departments, external dealers, marinas, consumers, and their representatives to provide a specialized, personal, and seamless large vessel consumer experience. This position reports to a Service Director.

Essential Functions:  

Mercury Service is the primary support contact between Dealers, TAMs, LVSS, PAE OEMs, brokers, and end-user consumers, resulting in a personalized, world-class service experience.Effectively plan, develop & execute primary case ownership strategies for issue resolution, advising maintenance, technician scheduling, estimating invoicing, and closed-loop consumer feedback.Coordinate workflow to optimize priority and efficiency while interacting with all departments.Ability to analyze technical service problems and recommend an appropriate solution.Perform other duties and various tasks as assigned by the Service Director.Acquire and maintain MU Outboard certification within the 1st year of employment while demonstrating a thorough knowledge of Mercury and Brunswick products. Participate with Legal and other Mercury divisions with special events, activities, litigation, boat shows, and business opportunities.

Required Qualifications:  

Ability to work in a fast-paced environment and handle multiple tasks efficiently.Participate and travel in the field up to 40%.  Occasional multi-week travel events may be required.Ability to work independently, make accurate decisions, and analyze risk.Possess thorough knowledge of Mercury products while effectively training & demonstrating to consumers.Excellent interpersonal and consumer interactive skills.Knowledge of digital business software, including service scheduling and dealer POS systems.Able to thrive in a fast-paced, dynamic, changing environment with minimal oversight & exercise thorough follow through and ownership of tasks to resolution.Facilitate clear written and verbal communication while maintaining meticulous record-keeping.Bachelor’s Degree in a business-related or engineering field or a minimum of five years of experience in marine service and repair or adjacent industry

Preferred Qualifications: 

Customer service experience and complete understanding of service philosophy.Five or more years in a marine service-related capacity. Knowledge of Marine service and repair fundamentalsProficient with Office 365, SalesForce, Oracle, and Lightspeed business systems.

The anticipated pay range for this position is 84,500 – 136,100 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards! 

About Mercury:  

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.   

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation - Mercury Marine