Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Where is Volvo today?

Service Market Logistics (SML), part of Volvo Group Trucks Operations, serves all brands and business areas by managing and optimizing service parts availability and distribution to secure customer uptime. Through our operations, we provide world class service focusing on delivery precision, quality, continuous improvement, cost efficiency and synergies delivering value all the way to our customers. We embrace innovation and new technologies and work with environmental care and sustainability at heart. Our footprint consists of 40 distribution centers and 3,800 employees worldwide, and we strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on Customer Success. We are Proud to Deliver. Making a Difference. For People. Every Day.
 
SML North America (NA) is a part of SML and has about 1,000 employees across the United States, Canada and Mexico. We operate the Central Distribution Center in Byhalia, MS as well as Regional Distribution Centers across the NA region

Overview of the Position

In the Service Center Coordinator position, you will be member of the Service Center team that provides solutions to our dealers for NA, Canada and international markets. 

You will become a front-line member of Service Center team that provides a blend of customer service as well as problem solving specialist for a range of customer requirements.
Our goal is Continuous improvement for our customer’s experience. Volvo customer Service Center utilizes different systems to conduct customer interactions via phone and email. The Customer Service role is critical in capturing the voice of the customer and strives to provide the best possible customer experience, while meeting or exceeding their expectations. 

The hours for this position are Monday through Friday, 7:00AM to 4:00PM or 8:00AM to 5:00PM, located in our Byhalia, MS CDC office.

What are the requirements to be part of this team? Create a world-class customer experience by providing passionate customer service through customer engagement. Ability to problem solve, troubleshoot and to work independently in a fast paced environment supporting our customers. Actively listen and assess client needs, autonomously utilize tools and training to find solutions to those needs, and take ownership of the interaction until final resolution  Documents issues, ideas and opportunities to work with the Supervisor for implementation. Exceptional ability to escalate urgent dealer queries. Networks with internal departments (Procurement, Parts Planning, Pricing, Warehouse Operations, Carrier management, Suppliers etc.) to facilitate optimal resolution on all Aftermarket Parts inquiries. Outstanding communication skills in English, both written and verbal.  Detail oriented, decisive and highly motivated with excellent follow-through ability.  Excellent interpersonal skills, including strong verbal skills, proven listening skills, empathetic, well organized manner via telephone and email.  Quickly assimilate on new technology using available tools and resources to efficiently troubleshoot and interpret data to solve client needs.  HS Diploma / GED required.  A four- year degree from an accredited college is preferred Multitasking and creative mindset. What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

Competitive medical, dental and vision insurance Generous paid time off including paid caregiver and parental leave policies Countless career opportunities / internal mobility across our global organization State-of-the-art training and personal development Competitive matching retirement savings plans Programs that make today’s challenging reality of combining work and personal life easier.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

We value your data privacy and therefore do not accept applications via mail. 

 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?