**_The Why_** Our team at Stanley Black & Decker embraces the critical importance of employment equity, diverse representation and inclusive work environments. Our culture is dynamic, results-oriented , focused on change and share a unified passion for creating products, tools and solutions for those who make the world. Wherever you go in our company, you’ll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company. A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome. **_The What_** Recognized as one of Canada's Top Employers For Young People (2020 and 2021) and Greater Toronto's Top Employers (2020 and 2021) and Canada’s Best Diverse Employers (2020 and 2021). Stanley Black & Decker Canada is looking for a Service Center Associate. Reporting directly to the Branch Manager the Service Center Associate must have sales and customer service skills, highly motivated, and must have communication and leadership skills. **_The How_** + Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction + Maintain established inventory control procedures + Administer warranty, other company policy and procedures and make the day-by-day operational decisions + Coordinate and follow up with customer parts and tool orders + Co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards + Maintain cleanliness standard + General service branch opening and closing responsibilities including cash registers and computers + Implement branch promotions, and programs such as “Drop Box” in conjunction with Branch Manager + Assist with shipping and receiving within the Branch + Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business **_What we need_** + Experience in retail sales is an asset + Effective communication skills; leadership and consumer behavioral skills; experience in working directly with the public + Demonstrate strong sales and organizational skills + Ability to complete task in tight time frames + Working Knowledge of computers, especially in Microsoft Office an asset **_What you get_** + We care about the safety and the well-being of our employees. It is our utmost priority + A supportive work environment where you can be your best every day + Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company + We offer different ways for you to give back to communities where we operate + **Competitive compensation** **_How You'll Feel_** We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: + **Grow:** Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. + **Learn:** Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university. + **Belong:** Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion. + **Give Back:** Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices. **_Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to_** **_race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team._** **_Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check._** **_We Don’t Just Build The World, We Build Innovative Technology Too._** Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. **Who We Are** We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. **Global Benefits & Perks** You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. **What You’ll Also Get** Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. **Learning & Development:** Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). **Diverse & Inclusive Culture:** We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. **Purpose-Driven Company:** You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!