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Job Description

Additional Job Description

ROLE OVERVIEW

Seeking a Business Analyst to champion our Service Blueprint initiatives, driving adherence and quality in blueprint development, implementation, and continuous improvement.

The role combines business analysis fundamentals with a good understanding of service design principles, process optimisation, and change management. The Blueprint Champion will play an important role in maintaining Service Blueprint Implementation standards across the organisation, while serving as a key individual in maintaining and promoting quality and standards adherence for Service Blueprint Development across the organisation.

KEY DELIVERABLES

Business Analysis and Process Optimisation:Apply BA skills (requirements gathering and understanding; process mapping; and critical thinking) to support blueprint development and implementationFacilitate workshops and stakeholder engagement sessionsDocument and analyse business and product processesCreate and maintain business requirements documentation and user stories.

Blueprint Standards and Best Practices:Champion Service Blueprint Standards and Implementation Best PracticesManage and maintain the blueprint knowledge base (Confluence pages; “How to Guides”; etc…)Develop and update blueprint documentation and guidelinesIdentify opportunities for process improvements and automationStakeholder engagement across Chapters and Squads within OM Bank to ensure standards are relevant and effective from risk owners and adhered to by blueprint owners.

Training and Capability Development:Develop and deliver training programs for business analysts and product ownersAddress skills gaps through targeted development initiatives (Skills specifically associated to blueprint development and establishment) Create and maintain training materials and resourcesSupport the development of blueprint-related competencies

Governance and Change Management:Support blueprint governance processesParticipate in relevant forums and ceremoniesTrack and report on Blueprint implementationAssist with Change Management initiativesSupport communication strategies

ROLE REQUIREMENTS

3+ years’ experience as a business analyst in technology projects and technology related roles (technology strategy; technology implementation; Consulting; software development and implementation roles) – NOT specific to Financial ServicesStrong understanding of Agile and SAFe methodologiesDocumentation and requirements gathering skills (Critical thinking)Experience with process mapping and optimisationStrong stakeholder management abilitiesProven track record (provide a basic case study of the experience) in training, workshopping, and running medium to large forums where you were facilitating some sort of training and showcaseKeen understanding and appreciation of change management controls and adherence to those controlsStrong analytical and problem-solving skills

Key Competencies:

Technical Skills:

Process modelling and requirements gatheringDocumentation (Confluence and Jira)Data analysisTraining and Development

Soft Skills:

LeadershipStrong communication and stakeholder managementProblem-solvingChange Management

Success Factors and Career Opportunities

Ability to balance strategic thinking and tactical executionStrong influencing skills without direct authorityStakeholder managementAbility to drive change and adoptionAttention to detail while maintaining big-picture perspectiveAbility to work effectively across multiple teams and priorities (Strong ability to manage context switching)

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Translates business requirements into detailed functional specifications that undergo business stakeholder review.

ResponsibilitiesRequirements Management

Identify, elicit, and document project/process requirements, using appropriate modeling technique, if required. Analyze requirements and validate with original users, eliminating confusion. Define the testing scripts and verification criteria to ensure requirements are met. Maintain documentation and traceability throughout project.

Data Collection and Analysis

Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.

Database Specifications

Contribute to the approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.

Analysis of "As Is" and "To Be"

Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Business Requirements Identification

Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

Feasibility Studies

Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.

Horizon Scanning

Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.

Enterprise Business Analysis

Interpret the business need and identify solution recommendations to business problems at a business unit level.

Business Case

Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.

Documentation and Backup

Create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.

Culture of Innovation

Support a culture of innovation by contributing to solutions that boost creativity, innovation, and collaboration, such as idea generation platforms, jam sessions, and hackathons.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Adaptive Thinking, Analytics Software, Business Case Development, Business Intelligence (BI) Analysis, Business Requirements Analysis, Business Requirements Elicitation, Computer Literacy, Current State Assessment, Database Reporting, Data Compilation, Data Controls, Gaps Analysis, Readiness Assessments, Requirements Development, User Requirements Documentation

Competencies

Action Oriented

Business Insight

Cultivates Innovation

Decision Quality

Ensures Accountability

Manages Complexity

Nimble Learning

Optimizes Work Processes

Education

Closing Date

16 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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