Service Analyst

Location: Huntingdon / Farnborough, UK (Hybrid Working Policy)

Clearance: High level of security clearance - (DV - Developed Vetting)

UNLEASH YOUR POTENTIAL

Leidos is seeking a junior-level IT Service Management candidate to fulfil a Service Analyst role. Reporting to the Service Delivery Manager, you will contribute the implementation of the ITSM processes and delivery of the service.

The role entails activities that include analysing and reviewing as-is processes and procedures, process interfaces, performance levels, tools, and skills.

What You'll Get to Do:

Research and analyse data and processes to identify service gaps, issues, and opportunities.

Design and document workflows and processes.

Designing and modelling service processes, workflows, and interactions is also important.

Analyse customer and user feedback and report findings.  Identify opportunities and raise as CSI initiative.

Monitoring and measuring service performance, quality, and satisfaction.

Additionally, you should provide training and support to service stakeholders and users.

Tracking performance, reviewing feedback, satisfaction surveys, carrying out reporting duties and proposing CSI initiatives identified via the analysis work

Your Role and Responsibilities.

The role entails activities that include analysing and reviewing as-is processes and procedures, process interfaces, performance levels, tools, and skills. We’re looking for an individual with strong analytical, problem-solving, and capacity and availability management experience who likes working with a broad range of stakeholders and users. You will also contribute to the wider community and share your skills and experiences

You'll Bring These Qualifications:

Minimum 2 years of demonstrated experience managing the implementation and operation of ITSM processes aligned with ITIL framework.

UK Citizen with DV Clearance.

Understanding of key ITSM processes to ensure that they are consistently deployed, executed, and continuously improved in alignment with business requirements.

Must have directly demonstrated expertise in systems documentation.

ITIL v3 certification(s) or ITIL 4 Foundation certification(s).

These Qualifications Would be Nice to Have:

Experience with Government Service Management Framework processes.

Ability to provide ITSM process training.

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•    Dynamic Working 

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.