About the role

The Service Alignment Strategist assists in the development of overall IT Strategy, aligned to the outcomes defined in the overall Business StrategyEnsures strategic demands are aligned with ITSM delivery modelsProvides input to the portfolio management process in terms of strategic IT goals and directivesDefines and maintains overall governance guidelines and structure for the IT within the ITSM processesProvides input and direction for organizational developmentEnsures that appropriate methods and tools for planning, development, testing, operation, management, and maintenance of systems are adopted and used effectively throughout the organization

Main Duties

Collaborate and align the ITSM Operating and delivery models aligned with business imperativesProactively capture digital opportunities from the changing technology environment and business/customer expectationsSelect the right digital opportunities, make the right investments, scope requirements, and deliver results based on proofIdentify and develop digital capabilities & ecosystem partnerships in alignment with organization’s digital objectivesSet direction and lead in the introduction and use of techniques, methodologies, and tools, to match overall business requirements (both current and future), ensuring consistency across all user groups

Skills

Problem ownership
Is able to anticipate problems and knows how to defend against them at the right time. Understands how the problem fits into the larger picture. Is able to articulate the problem and helps others to articulate the problem. Builds problem-solving capabilities in others. Strategic ownership
Able to develop a long-term vision and objectives on overall service management and service delivery strategy. Discerning and disciplined in focusing on what is important and most relevant. Able to develop the capability of others.User focus
Gives direction on which tools or methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Applies strategic thinking in how to provide the best service for the end user.

Communication

Workshops, visual communication, trainings, guidelines, awareness sessions, competency sessions SO, AM, ITSM competency sessions,

Innovation and Digitalization

Introduce new initiatives to the service owner, application manager communities

Practical ITSM knowledge

To lead and develop service management frameworks (experience with ServiceNow operations methods)English language on professional level is mandatoryGerman language is welcome

What do we offer:

Variable and Christmas bonusHybrid type of work – combination of work from home & work from office(telework / homeoffice)Flexible Working HoursBridge days – free extra paid leave 6 days per year3 sick days per year (no doctor’s permit needed)In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family careAdditional pension plan300 EUR for regeneration of work force via cafeteria systemMultisport Card – employer's contribution of 10 EURRecognition and Reward programWellbeing program – Psychological, Legal and Financial CouncellingFamily care program (subsidy for newborns, maternity leave, kindergardens, summer camps)Retention program (work anniversary, life anniversary, employee loans)Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)Adjustable standing desk as a standardWide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)Participation on world famous IT conferences like Microsoft IGNITE for best employees

Basic wage component (gross) and other rewards: starting from 2500 EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/sk

As an equal opportunity employer, we welcome applications from individuals with disabilities.