If you are customer focused, detailed and want to be around heavy equipment...keep reading! Vermeer All Roads in Annapolis Junction, MD is searching for a Service Advisor to join our team. As a Heavy Equipment Service Advisor, you are the first point of contact with our customers. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service. Prior service advisor experience and heavy equipment/heavy duty will be given preference. This is a full time benefits eligible opportunity. Benefits Paid trainingGreat benefits available on the 1st of the month after 30 days of employment...medical, dental, vision, disability and life insurance offerings401k with company contributionPaid time offCompany paid holidaysTuition Reimbursement Employee referral bonus programResponsibilities:
Maintain excellent customer service as set by dealership service manager
Schedule appointments and generate estimates for customers
Advise customers on the appropriate maintenance required based on manufacturer’s specifications
Document repair and service orders in the correctly in CDK/PFW
Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
All other duties as assigned
AAP/EEO Statement All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.All Roads is unable to provide H1-B sponsorship.