Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for acting as the primary point of contact for Treasury clients, day-to-day servicing of treasury, cash management, card, merchant, and depository products and services of varying complexity. Key responsibilities include providing relationship management, servicing, and technical assistance to internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance and Operations) to resolve complex, unique client requests.

Required Skills:

Must have at least 1 + years work experience responding to client and partner requests received by email, phone, chat, or workflow system

Proficient performing Quality Assurance to ensure high risk processes are completed according to written procedures

A strong deepens relationships with business partners and clients through quality customer service and responsiveness

Must have experience conducting research using various bank systems to enable response to client questions and inquiries

Skills:

Analytical Thinking

Problem Solving

Reporting

Attention to Detail

Critical Thinking

Prioritization

Risk Management

Decision Making

Stakeholder Management

Shift:

Hours Per Week: