Job Description

Role: Service advisor
Hours: Mon - Fri 7:30am - 5:30pm with every other Saturday 8am - 12pm
Salary: £26,000 + bonus scheme

Recruiting for my client based in Tunbridge Wells who are looking for a service advisor to joining their growing team.

You will be

Providing customers with a warm, inviting, and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.Successfully manage the flow of information between the workshop, the rest of the business, and the customer to guarantee a highly satisfactory customer experience and meet brand standards.

Department/Business/Location:
Service
Reports to:
Aftersales Manager

KEY RESPONSIBILITIES

Providing exceptional levels of customer service and ownership throughout your customer's experience.Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.Confidently establish an understanding agreement with the customer of the work to be carried out.Accurately maintain the service department loading system in line with workshop capacity.Manage the handover and administration and explain the work carried out on the vehicle, ensuring customers' full understanding and authorisation.Understand and adhere to manufacturer service requirements.Maintain safe working practices and abide by high standards of the business.Take on additional responsibilities as required by the business.

Skills & Requirements
Essential

Full UK driving licence.Organised.Smart appearance.Confident.Ability to excel in a team-based environment and achieve common goals.

Experience
Desirable

Relevant experience in a customer-facing role delivering excellent service.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.