Ziegler CAT has an opening for a Service Advisor who is responsible for customer calls coming into the branch. In this role, you will be opening service calls, providing updates and scheduling timelines, and/or providing other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and being keep up to date on processes.

Responsibilities:

Customer Contact at the branch:

Customer contact for repair schedulingContact for repair completion/statusSeek approval on repair estimates from internal or external customerConfirm the readiness of machines for sales people/coordinatorsRespond to Equipment Link Alerts escalated by condition monitoringContact for invoice disputesWork with credit on uncollected COD

Sales/Internal Communication/Contact:

Update sales people on customer machines in the shop (include pictures)Update sales people on shop/workload capacityArrange and Support Transportation for non-rental (ZRS & Heavy) transports

Service Contract Initiation:

Organize the flow parts kits, non-field service contracts, and technology set-upsMonitor unexecuted service contractsMain point of contact for service contractsCheck for service letters, safety letters, field campaigns, Equipment ID Requirements, and CVAs when opening a service call

Service Call Opening:

Open service calls and segmentsResearch warranty when opening a call or when requestedUse Standard Jobs when availableSchedule serviceContact credit for needed overrides & new account set-ups

Workflow Management:

Communicates clearly and frequently with the shop supervisor on the status of the jobs in the shopDoes not provide work instruction to techniciansSupports WIP management in conjunction with Service Call Administrators and Shop Supervisor

Qualifications:

High school degree/GED required; Associate’s degree preferred7+ years of customer service experience requiredMechanical aptitude requiredStrong computer and Microsoft Office experience (Outlook, Word, Excel)Strong phone and customer service requiredIndustry experience strongly preferred

Minimum Physical Requirements:

Lift/carry up to 10 lbsStanding, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping .

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

No Visa sponsorship available for this position. Authorization to work in the United States is required.

Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

For more information about your equal employment opportunity rights and protections, click here.

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