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Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
JOB DESCRIPTION
Job title: Server Engineer
Site: Kansanshi Mining Plc.
Department: IT & Digital
Section: Server Engineering
Position reports to: Advisor – Server Engineering
Grade: 16
Direct reports: None
Purpose
Establish & maintain server & desktop infrastructure to ensure the access of production-critical systems & non-critical applications, troubleshoot issues that appear at the server & assist the support engineer’s in desktop levels, If required. Providing support for system design, implementation, maintenance, management, system compliance, proof of concept (testing), troubleshooting of IT system infrastructure, they oversee & resolve problems of the application server, server cluster network devices, storage, & client devices, support IT systems of all end-user’s on daily operations by monitoring, response to system outage, preventive maintenance, server security (access management), data integrity, assessment of overall performance & conducting necessary upgrades or system migration for improvement. Responsible for providing support to on-prem and cloud infrastructure & management of server critical spares. The Server Engineer collaborates, escalate & engage w/ IT Team on Site, EMEA IT Team & Global teams to identify, research, system improvement & resolve infrastructure technical challenges to support the business requirements.
Provide L1/2 Server Support in conjunction with the defined RASCI roles and responsibilities to support business and the region
Key Responsibilities
Coordinates the site implementation of on-prem and cloud server infrastructureSupports the IT Service Management processes by analyzing and responding to incidents, access, and service requests, listening, and asking questions from customers to determine technical support levels, priority levels, and escalation levelsLeads IT Support engineering teamPartners with key stakeholders to create a leading-edge, well-defined secure solution for the cloudProvides support for Microsoft IIS, DFS, Print, AD, DHCP, DNS, Azure, Office 365, group policy, maintenance & Site critical systems.Support monitoring, maintenance and life cycle management of Infrastructure, Compute, and Storage.Design, configure, deploy, and maintain virtualization environments & some legacy systems.Provide support and maintenance of backup and recovery systemsDevelop and implement disaster recovery processes for the on-prem and cloud infrastructureCoordinates with region and group teams to implement configuration management including OS template, Windows workstation image building & patching, server patching, and SCCM/Intune setupSupports anti-virus protection – including endpoint distribution, remediation reporting & resolutions.Implements and manages monitoring and alerting of Windows & Linux serversSupports and manages database (On-Prem and Azure) monitoring, upgrade, development, etc.Perform as project manager, monitoring, organizing, and managing desktop and server infrastructure initiativesSupports and manages IT General Controls (ITGC)Coordinates w/ IT Site, EMEA IT Team & Global Teams to develop and maintain server and desktop computing standards.Develops and implements IT Service Delivery policies, standards, procedures, and guidelines following IT Service Management best practicesDevelops and manages the IT knowledge baseManages outside vendors and contractorsQualifications
Bachelor’s degree in engineering, information technology, information systems etc.Masters will be an added Advantage.
Experience
Minimum 7 years of related experience in Desktop and Server engineeringProven experience as a senior server engineer or similar roleStrong, demonstrated infrastructure project management experienceRelevant IT certifications i.e. MCSE, HP Data Center etc.Experience with configuring and managing Windows Servers on prem and in the cloudStrong knowledge of enterprise applications, tools, and operating systems, including Windows, Exchange, Active Directory, DHCP, DNS, and Group Policy objects, remote management tools, MS Office, MDM tools, IT ticketing system, cloud systems, file sync, and share tools, etc., required.Experience with virtualization (e.g., VMware, Virtual Box, Hyper – V)Significant experience in computer / IT customer support – desktop, mobile, tablets application, IAM. etc.Network experience (e.g., TCP/IP)Expertise with standard ITIL processes, including Change, Incident, Request fulfillment and Release managementMember of ICTAZ or EIZBEHAVIOURAL TRAITS
Effective communicationAbility to influence managers and employeesAbility to demonstrate leadershipCritical thinkingConflict managementProblem solving skillsAbility to work in pressured and deadline-driven operating environmentDetail-orientated with the technical aptitude and ability to perform tasks accurately and comprehensivelyExpert in multi-tasking, time management and planning of workExcellent presentation skillsVisit our website and register for instant job alerts at careers.first-quantum.com
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