We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 Servers Assistants will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development.

Position: Ella Mae’s Diner – Server Assistant

Location: Fort Myers, FL

Reports to: Food & Beverage Outlet Manager, Assistant Food & Beverage Outlet Manager, Food & Beverage Supervisor

Status: Non-Exempt

Job Summary:

Servers Assistants will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development. 

Essential Functions

Thorough knowledge of Ella Mae steps of service and guest interaction.Serves guests in an efficient courteous manner following the proper steps of serviceResponsible for setting tables, serving food orders and removing used plate ware and utensilsLight food running when applicable, ability to carry plates that may be warm or hotAbility to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experiencePolish glass ware, utensils, organize clean and soiled linenPerform other duties as management requests to service our guestsFollow and complete procedures as they relate to In Room Dining (IRD)Input order into POS system MicrosOrganize items and needs to be brought to room based on orderFollow Covid-19 guidelines set forth for delivery

Qualification Standards

Education & Experience

High School diploma or higherPrevious hospitality experience requiredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPads 

Physical Demands

Ability to lift 20 pounds or moreAbility to sit or stand for extended periods of timeAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as needed

Mental Demands

Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits

Full-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesPart-time Associate BenefitsAll above-listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.